Properties Magazine January 2013 : Page 10

Your Professional B U S I N E S S Cleaning Choosing the Best  Specialists Janitorial Contractor Quality Cleaning Services for Over 40 Years Proud Member of BOMA Greater Cleveland Certified Minority Owned Business Specializing in Servicing Corporate & World Headquarter Buildings, Colleges, Medical & Surgical Facilities and Class A Office Buildings Building Owners and Managers Association of Greater Cleveland or exceeding the specifications set forth in the contract. Certifications & memberships Affiliations with strong organizations provide more opportunities to increase industry knowledge and what the con-tractor can offer their clients. Janitorial contractors may choose to be members of BOMA, IFMA, ISSA, IREM or other asso-ciations. Minority certifications or Green Cleaning certifications are also assets that a company can bring to the table. Value-added services The best janitorial contractors are flex-ible, willing to meet your changing needs without over-charging. They should seek out cost savings opportunities – and pass them along. R eceiving a competitive price and a good value is of great importance in the janitorial selection process. But it is important to remember that the best bid is not always the lowest bid. Do some benchmarking by comparing mul-tiple proposals and thoroughly reviewing what each firm has to offer. Here is a list of criteria to help you get started. Experience How long has the company been in business and do they service accounts that are similar in size and scope to yours? Reputation Be sure to contact current as well as past references. Ask for their account retention rate. Financial stability Request a financial statement to confirm that they can cover all of the expenses involved in starting up a new account. Contract Avoid contracts that do not include a cancellation clause if you are receiving poor service. If your janitorial “The janitorial contractor is not meeting your needs, you should be selection process isn’t able to give them a rea-amount of notice just a matter of finding sonable to correct the issues, and the ability to cancel the the lowest price.” contract. The janitorial selection process isn’t just a matter of finding the lowest price. It is more about finding the best company to meet the needs of your building. Selecting the lowest bid can be a costly mistake in the long run. BOMA Greater Cleveland is proud to provide this space to our Associate Members so they can inform, educate and share their knowledge with property management profes-sionals. This article was written by Kristen Yankovitz, director of sales & marketing at Janitorial Services, Inc. She can be reached at 216-341-8601 or Management Look for long term, experienced manag-ers. The company you choose should have open lines of communication and manag-ers who are in touch with you and visit your facility frequently. Personnel The best janitorial contractors offer extensive training and development courses to their workforce. They conduct background checks on all potential candi-dates and require that each employee look professional and wear a uniform and ID badge at all times. Quality A strong janitorial service has qual-ity control programs in place, including inspections, job tracing, and other checks and balances to promote consis-tency and clean buildings while meeting Janitorial Services, Inc. We’ll Keep It Clean! 5795 Canal Road Valley View, Ohio 44125 Janice Parham Executive Vice President BOMA Greater Cleveland 216.341.8601 10 For more info on this article or BOMA Greater Cleveland, contact Janice Parham at 216.575.0305 or Properties | January 2013

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